Service Cloud Solution
One of leading Consulting Giant needed a system to provide better services to their Employee.
Using this system Employees should be able to provide their feedback and raise the cases on different services
- Improve user experience and make it compatible to mobile and iPad users.
- Employee can raise the cases from different channels like : Email, Web, SMS and Call
- Handling multiple issues under one parent case
- Ability to raise a case by staff and customers
- Quick case resolution