Insights

Salesforce Case Study

Service Cloud Solution

Category: Salesforce

Service Cloud Solution

One of leading European airlines needed a system to provide better services to their airlines customers.

Using this system Customer should be able to provide their feedback and raise the cases on different services

BUSINESS GOALS

  • Improve user experience and make it compatible to mobile and iPad users.
  • Customer can raise the cases from different channels like : Email, Web, SMS and Call
  • Handling multiple issues under one parent case
  • Ability to raise a case by staff and customers
  • Quick case resolution
Download Case Study

Before download...

Continue... ×

Say hello

USA : + 1 615 - 610 - 2487

India : + 91 44 2811 6960/61 (Extn:112)