One of leading European airlines needed a system to provide better services to their airlines customers.

Using this system Customer should be able to provide their feedback and raise the cases on different services

BUSINESS GOALS

• Improve user experience and make it compatible to mobile and iPad users.
• Customer can raise the cases from different channels like : Email, Web, SMS and Call
• Handling multiple issues under one parent case
• Ability to raise a case by staff and customers
• Quick case resolution