Salesforce Case Study

Service Cloud Solution

Category: Salesforce

Service Cloud Solution

One of leading European airlines needed a system to provide better services to their airlines customers.

Using this system Customer should be able to provide their feedback and raise the cases on different services


  • Improve user experience and make it compatible to mobile and iPad users.
  • Customer can raise the cases from different channels like : Email, Web, SMS and Call
  • Handling multiple issues under one parent case
  • Ability to raise a case by staff and customers
  • Quick case resolution
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