Driving seamless customer experiences in the digital age requires going beyond conventional customer services and aligning processes and operations that continuously delight the customer. From expecting speedy and hassle-free issue resolution to a seamless cross-channel experience, today’s customers are more demanding than ever. Go from being reactive to a proactive enterprise that delivers unified experiences based on integrated data and connected teams.
Jeevan is your trusted partner to transform the customer experience by connecting customers, employees, and IT. Our solution, powered by ServiceNow, helps customers navigate easily across channels, empowers front office agents to easily route customer service requests to the right function and track real-time SLAs, and enables the back-office to get a single view of service tickets for easy collaboration across teams and faster time to resolution.
Enhance customer service efficiency
- Deliver personalized experiences with knowledge base, chatbots, and communities
- Leverage persona-driven customer service portal
Increase agent productivity
- Automate workflows reducing agent time to work on cases
- Intelligent case assignment routing based on ski location leading to per resolution
- Empower agents with proactive issue identification and resolution